Last updated: March 2026
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below.
1. Return Eligibility
You may request a return if:
- The item was damaged during delivery
- You received the wrong product
- The item is defective
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned in the original packaging
- The return request must be made within 7–14 days after delivery (you can adjust this period if needed)
Proof of purchase or order number may be required.
2. Non-Returnable Items
Some items may not be eligible for return, including:
- Used products
- Items damaged after delivery due to misuse
- Products returned without original packaging
- Clearance or final sale items (if applicable)
3. Return Process
To request a return:
- Contact us with your order number and reason for the return.
- If the return is approved, we will provide instructions on how to return the item.
- Ship the product back according to the provided instructions.
Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.
4. Refunds
Once we receive and inspect the returned item:
- If approved, your refund will be processed.
- Refunds may be issued to the original payment method when possible.
Processing time may take 5–10 business days depending on the payment provider.
5. Exchanges
If you received a defective or incorrect item, we may offer a replacement instead of a refund depending on product availability.
6. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account or payment provider.
- Contact your bank or payment provider, as processing times may vary.
If you still need assistance, please contact us.
7. Contact Us
For return requests or questions, please contact us:
Email: contact@theycraft.com
Website: theycraft.com