{"id":29,"date":"2026-02-03T21:57:51","date_gmt":"2026-02-03T21:57:51","guid":{"rendered":"https:\/\/theycraft.com\/?page_id=29"},"modified":"2026-03-08T06:40:49","modified_gmt":"2026-03-08T06:40:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/theycraft.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Derni\u00e8re mise \u00e0 jour\u00a0: mars 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous souhaitons que votre achat vous donne enti\u00e8re satisfaction. Si vous n'\u00eates pas enti\u00e8rement satisfait(e) de votre commande, veuillez consulter la politique ci-dessous.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Admissibilit\u00e9 au retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez demander un retour si\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">L'article a \u00e9t\u00e9 <strong>endommag\u00e9 pendant la livraison<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Vous avez re\u00e7u le <strong>mauvais produit<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">L'article est <strong>d\u00e9fectueux<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre admissible \u00e0 un remboursement\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">L'article doit \u00eatre <strong>neuf et dans son \u00e9tat d'origine<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">Il doit \u00eatre retourn\u00e9 dans son <strong>emballage d'origine<\/strong><\/li>\n\n\n\n<li class=\"translation-block\">La demande de retour doit \u00eatre effectu\u00e9e dans un d\u00e9lai de <strong>7 \u00e0 14 jours<\/strong> apr\u00e8s la livraison (ce d\u00e9lai peut \u00eatre ajust\u00e9 si n\u00e9cessaire).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une preuve d'achat ou un num\u00e9ro de commande peut \u00eatre exig\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Articles non retournables<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certains articles peuvent ne pas \u00eatre admissibles au retour, notamment\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits d'occasion<\/li>\n\n\n\n<li>Articles endommag\u00e9s apr\u00e8s la livraison suite \u00e0 une mauvaise utilisation<\/li>\n\n\n\n<li>Produits retourn\u00e9s sans emballage d'origine<\/li>\n\n\n\n<li>Articles en liquidation ou en vente finale (le cas \u00e9ch\u00e9ant)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Processus de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour demander un retour\u00a0:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"translation-block\">Veuillez nous communiquer votre <strong>num\u00e9ro de commande<\/strong> et le motif du retour.<\/li>\n\n\n\n<li>Si le retour est approuv\u00e9, nous vous fournirons des instructions sur la proc\u00e9dure \u00e0 suivre pour retourner l'article.<\/li>\n\n\n\n<li>Renvoyez le produit conform\u00e9ment aux instructions fournies.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Les clients peuvent \u00eatre responsables des <strong>frais de retour<\/strong> sauf si le produit est arriv\u00e9 endommag\u00e9 ou incorrect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois que nous aurons re\u00e7u et inspect\u00e9 l'article retourn\u00e9\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9.<\/li>\n\n\n\n<li class=\"translation-block\">Les remboursements pourront \u00eatre effectu\u00e9s selon le <strong>mode de paiement initial<\/strong> lorsque cela est possible.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Le d\u00e9lai de traitement peut prendre <strong>5 \u00e0 10 jours ouvrables<\/strong> selon le prestataire de paiement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u00c9changes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Si vous avez re\u00e7u un article <strong>d\u00e9fectueux ou incorrect<\/strong>, nous pouvons vous proposer un remplacement plut\u00f4t qu'un remboursement, sous r\u00e9serve de la disponibilit\u00e9 du produit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Remboursements tardifs ou manquants<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n'avez pas encore re\u00e7u votre remboursement\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifiez votre compte bancaire ou votre fournisseur de paiement.<\/li>\n\n\n\n<li>Veuillez contacter votre banque ou votre prestataire de paiement, car les d\u00e9lais de traitement peuvent varier.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez encore besoin d'aide, veuillez nous contacter.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Contactez-nous<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande de retour ou question, veuillez nous contacter\u00a0:<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Courriel\u00a0: <strong>contact<\/strong>@theycraft.com<br>Site web\u00a0: <strong>theycraft.com<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below. 1. Return Eligibility You may request a return if: To be eligible for a return: Proof of purchase or order number may be required. 2. Non-Returnable Items Some [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":0,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"wp:attachment":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}