{"id":29,"date":"2026-02-03T21:57:51","date_gmt":"2026-02-03T21:57:51","guid":{"rendered":"https:\/\/theycraft.com\/?page_id=29"},"modified":"2026-03-08T06:40:49","modified_gmt":"2026-03-08T06:40:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/theycraft.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><strong>Last updated:<\/strong> March 2026<\/p>\n\n\n\n<p>We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3>\n\n\n\n<p>You may request a return if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item was <strong>damaged during delivery<\/strong><\/li>\n\n\n\n<li>You received the <strong>wrong product<\/strong><\/li>\n\n\n\n<li>The item is <strong>defective<\/strong><\/li>\n<\/ul>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be <strong>unused and in its original condition<\/strong><\/li>\n\n\n\n<li>It must be returned in the <strong>original packaging<\/strong><\/li>\n\n\n\n<li>The return request must be made within <strong>7\u201314 days after delivery<\/strong> (you can adjust this period if needed)<\/li>\n<\/ul>\n\n\n\n<p>Proof of purchase or order number may be required.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p>Some items may not be eligible for return, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used products<\/li>\n\n\n\n<li>Items damaged after delivery due to misuse<\/li>\n\n\n\n<li>Products returned without original packaging<\/li>\n\n\n\n<li>Clearance or final sale items (if applicable)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Process<\/h3>\n\n\n\n<p>To request a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us with your <strong>order number<\/strong> and reason for the return.<\/li>\n\n\n\n<li>If the return is approved, we will provide instructions on how to return the item.<\/li>\n\n\n\n<li>Ship the product back according to the provided instructions.<\/li>\n<\/ol>\n\n\n\n<p>Customers may be responsible for <strong>return shipping costs<\/strong> unless the product arrived damaged or incorrect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refunds<\/h3>\n\n\n\n<p>Once we receive and inspect the returned item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If approved, your refund will be processed.<\/li>\n\n\n\n<li>Refunds may be issued to the <strong>original payment method<\/strong> when possible.<\/li>\n<\/ul>\n\n\n\n<p>Processing time may take <strong>5\u201310 business days<\/strong> depending on the payment provider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Exchanges<\/h3>\n\n\n\n<p>If you received a <strong>defective or incorrect item<\/strong>, we may offer a replacement instead of a refund depending on product availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Late or Missing Refunds<\/h3>\n\n\n\n<p>If you have not received your refund yet:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank account or payment provider.<\/li>\n\n\n\n<li>Contact your bank or payment provider, as processing times may vary.<\/li>\n<\/ul>\n\n\n\n<p>If you still need assistance, please contact us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Contact Us<\/h3>\n\n\n\n<p>For return requests or questions, please contact us:<\/p>\n\n\n\n<p>Email:\u00a0<strong>contact@theycraft.com<\/strong><br>Website:\u00a0<strong>theycraft.com<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 We want you to be satisfied with your purchase. If you are not completely happy with your order, please review the policy below. 1. Return Eligibility You may request a return if: To be eligible for a return: Proof of purchase or order number may be required. 2. Non-Returnable Items Some [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":0,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"wp:attachment":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}