{"id":9011,"date":"2026-03-08T06:32:08","date_gmt":"2026-03-08T06:32:08","guid":{"rendered":"https:\/\/theycraft.com\/?page_id=9011"},"modified":"2026-07-10T14:34:13","modified_gmt":"2026-07-10T14:34:13","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/theycraft.com\/fr\/shipping-policy\/","title":{"rendered":"Politique d'exp\u00e9dition"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Derni\u00e8re mise \u00e0 jour\u00a0: mars 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merci de votre achat. Cette politique d'exp\u00e9dition explique comment les commandes sont trait\u00e9es, exp\u00e9di\u00e9es et livr\u00e9es.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Traitement des commandes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Toutes les commandes sont trait\u00e9es apr\u00e8s confirmation du paiement.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Les commandes sont g\u00e9n\u00e9ralement trait\u00e9es sous <strong>1 \u00e0 3 jours ouvrables<\/strong>.<\/li>\n\n\n\n<li class=\"translation-block\">Les commandes pass\u00e9es les <strong>week-ends ou jours f\u00e9ri\u00e9s<\/strong> peuvent \u00eatre trait\u00e9es le jour ouvrable suivant.<\/li>\n\n\n\n<li>Le d\u00e9lai de traitement peut \u00eatre plus long pendant les p\u00e9riodes de forte affluence ou de promotions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez une <strong>confirmation d'exp\u00e9dition et un num\u00e9ro de suivi<\/strong> (le cas \u00e9ch\u00e9ant).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Lieux d'exp\u00e9dition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Notre entrep\u00f4t est situ\u00e9 au <strong>Maroc<\/strong>, et toutes les commandes sont exp\u00e9di\u00e9es depuis cet entrep\u00f4t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous exp\u00e9dions actuellement vers des destinations internationales, sous r\u00e9serve de disponibilit\u00e9 et des options d'exp\u00e9dition. La disponibilit\u00e9 de la livraison peut varier selon le pays de destination.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. D\u00e9lai de livraison<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais de livraison estim\u00e9s peuvent varier en fonction de la destination et du transporteur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estimations de livraison typiques\u00a0:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Commandes internationales<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>7 \u00e0 21 jours ouvrables selon le pays et le traitement douanier.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Veuillez noter que ces horaires sont des <strong>estimations et ne sont pas garantis<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Frais d'exp\u00e9dition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de livraison sont calcul\u00e9s en fonction de\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Destination<\/li>\n\n\n\n<li>Poids ou taille du colis<\/li>\n\n\n\n<li>Tarifs des transporteurs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Les frais de livraison exacts seront affich\u00e9s <strong>au moment du paiement<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Suivi des commandes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Un num\u00e9ro de suivi vous sera fourni apr\u00e8s l'exp\u00e9dition de votre commande. Vous pourrez ainsi suivre l'\u00e9tat de votre livraison.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Retards<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais de livraison peuvent parfois \u00eatre affect\u00e9s par des facteurs ind\u00e9pendants de notre volont\u00e9, notamment\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retards des transporteurs<\/li>\n\n\n\n<li>Conditions m\u00e9t\u00e9orologiques<\/li>\n\n\n\n<li>Traitement douanier des commandes internationales<\/li>\n\n\n\n<li>Volumes d'exp\u00e9dition \u00e9lev\u00e9s<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous remercions de votre patience dans de telles situations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Douanes, droits et taxes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Pour les <strong>commandes internationales<\/strong>, des droits de douane, des taxes d'importation ou d'autres frais peuvent s'appliquer en fonction du pays de destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Ces frais sont \u00e0 la <strong>responsabilit\u00e9 du client<\/strong> et ne sont pas inclus dans le prix du produit ni dans les frais de livraison.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Informations d'exp\u00e9dition incorrectes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez v\u00e9rifier que votre adresse de livraison est correcte avant de passer commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Nous ne sommes pas responsables des retards ou des probl\u00e8mes de livraison caus\u00e9s par des adresses <strong>incorrectes ou incompl\u00e8tes<\/strong> fournies par le client.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Colis perdus ou endommag\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre colis arrive endommag\u00e9 ou est perdu pendant le transport, veuillez nous contacter d\u00e8s que possible afin que nous puissions vous aider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. Contactez-nous<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des questions concernant la livraison, veuillez nous contacter\u00a0:<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">Courriel\u00a0: <strong>contact<\/strong>@theycraft.com<br>Site web\u00a0: <strong>theycraft.com<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: March 2026 Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered. 1. Order Processing All orders are processed after payment confirmation. Once your order is shipped, you will receive a shipping confirmation and tracking number (if available). 2. Shipping Locations Our warehouse is located in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-9011","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/9011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/comments?post=9011"}],"version-history":[{"count":0,"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/pages\/9011\/revisions"}],"wp:attachment":[{"href":"https:\/\/theycraft.com\/fr\/wp-json\/wp\/v2\/media?parent=9011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}